If your clients are experiencing difficulties receiving emails from Sydnee Client Portals but no issues appear in the email log, their firewall or email filtering system may be blocking these messages.
To address this, we recommend implementing email whitelisting.
There are two levels of whitelisting that can help ensure successful email delivery:
1. Whitelist the Configured Email Address
Default Email Address
If you have not configured a custom email address, request that your clients whitelist the following default email address:
Custom Email Address
If you have configured a custom email address and it shows a green "Verified" status in your settings, ask your clients to whitelist the email address associated with your domain.
This is the email address listed under the "DOMAIN" section of your configuration.
2. Whitelist Sydnee’s Sender IP Address
Sydnee Client Portals utilizes SendGrid to send emails.
For clients whose email systems are managed by corporate IT teams or advanced firewalls, additional whitelisting may be required.
Ask their IT team to whitelist the following sender IP address:
167.89.5.55
Example Email Headers
The following is an example email header for a successful email sent from a custom email. This can be helpful for IT in determining what they may need to unblock.
Delivered-To: [email protected] Received: by 2002:a05:6520:2941:b0:2ac:437c:a022 with SMTP id ho1csp3300450lkb; Tue, 10 Dec 2024 08:01:01 -0800 (PST) X-Google-Smtp-Source: AGHT+IGkUBuLE984zMls48voDOjFuzerxVfe+eN+J84/RE5eMdjv8VRxTtjai0A57tPUWwhiDlHy X-Received: by 2002:a05:6808:2f18:b0:3eb:68b8:3d1 with SMTP id 5614622812f47-3eb6b7ddbc3mr2382971b6e.4.1733846461401; Tue, 10 Dec 2024 08:01:01 -0800 (PST) ARC-Seal: i=1; a=rsa-sha256; t=1733846461; cv=none; d=google.com; s=arc-20240605; b=UdXt9UzV6HLeFdR5TyJugFkU3bTy6VMPMJ2A4JEIvIdN7OFdy0z5fph8t0FMaVqpPy /P47PbkclScG90TMaxvlwv0mM3XxNt+txFVz83NN00oIaCpIRcAdcclVmR3nXv90risU Xm2km3oY99BJjg7doAo7M48uPPX2AAEjctrHfS2gEGp9q2Oz5nqURRF/nbtMiI/mtNY+ GjR3yKWrnE4O15bghvkforaDLOUtO79jl5Fq2eUNXO7C0QQe8fVSAnHaLSKaAAC/W4WS GkQuiA31KLJ/iOi3bNB9rPYjOew8bpTBbAHKcdChAHG46stUNSeHvm0s7db0PGOoj/X1 3bCA== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20240605; h=list-unsubscribe-post:list-unsubscribe:to:subject:message-id :mime-version:from:date:dkim-signature; bh=TvIkngDy8jeyUhJU0CGiz7At4mda4w9LO43vL5akNpU=; fh=/qnJ3e9cp+g2wyt42aO0WaNuC7rrL6OnSQ7/Nub1KmI=; b=EqwDGxVAxCBRHK2Ua8MOIhCbs8MrhYTTVHAALjB7XE9nlvjLccUnFPu7kxx/Muq7ce vP7w+1pdDInaE4b9PKFCgAoyOIlZoFvWOpf9rYNKqGtdmuesE8pNpdvhanLzfokqyBQG Qy4HwBI4UqmBDTHs35fzqgHoTZ/DKO3zO4wKSo8FcXUs5RR2s2CcwtF1Y0SnDUndVXCP 3xVdBcK5NB4zrauMn5spnUQof+x/nu3yX0MA8ApQ+2gDfRX5hpRYXJoe9TioNjM9SMNh u03X30GsHU+sijKaWo0hoEi6qHzhGvhZPY4PlGDgTYckg9S2uHYB4Mzg2Rjf4kJOn5We AQpA==; dara=google.com ARC-Authentication-Results: i=1; mx.google.com; dkim=pass [email protected] header.s=s1 header.b="BXR5/+O5"; spf=pass (google.com: domain of bounces+43386701-3244-connor=birchriverdg.com@em7440.activenative.org designates 167.89.5.55 as permitted sender) smtp.mailfrom="bounces+43386701-3244-connor=birchriverdg.com@em7440.activenative.org"; dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=activenative.org Return-Path: <bounces+43386701-3244-connor=birchriverdg.com@em7440.activenative.org> Received: from xtrwhrpt.outbound-mail.sendgrid.net (xtrwhrpt.outbound-mail.sendgrid.net. [167.89.5.55]) by mx.google.com with ESMTPS id 46e09a7af769-71df0bc066bsi3079666a34.166.2024.12.10.08.01.00 for <[email protected]> (version=TLS1_3 cipher=TLS_AES_128_GCM_SHA256 bits=128/128); Tue, 10 Dec 2024 08:01:01 -0800 (PST) Received-SPF: pass (google.com: domain of bounces+43386701-3244-connor=birchriverdg.com@em7440.activenative.org designates 167.89.5.55 as permitted sender) client-ip=167.89.5.55; Authentication-Results: mx.google.com; dkim=pass [email protected] header.s=s1 header.b="BXR5/+O5"; spf=pass (google.com: domain of bounces+43386701-3244-connor=birchriverdg.com@em7440.activenative.org designates 167.89.5.55 as permitted sender) smtp.mailfrom="bounces+43386701-3244-connor=birchriverdg.com@em7440.activenative.org"; dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=activenative.org DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=activenative.org; h=content-type:from:mime-version:subject:to:list-unsubscribe: list-unsubscribe-post:cc:content-type:from:subject:to; s=s1; bh=TvIkngDy8jeyUhJU0CGiz7At4mda4w9LO43vL5akNpU=; b=BXR5/+O5uvpQeXTZ1LUW3P3xajD8VgiaGIrFEjTPnCCA3LLiT4eqTVRl48qhyBBnCz+U CBbKeEtpYM8SVGPAnnPF2MlABeYuepCuJkceiV8kTFSHc2pKstVKEbviDhqJBgzlRfbess 0aeqDwy8XyaxADamhWdhHaIFcP1W6RGXJ5OZMfV+RzOnaaMG+cFkwWNwdUdRv+hKOdVJhH VeZNezK7/6JwJEFJWVTGUJM7ZAVPECzVHg5R+0YKM0SbGLEPOZoEW0OoS9OW9FXgGpDVK3 Cmo6jDE3CxuplwzqKrLWOknESgisLNRNHeKeqRxoN6tZJw4AbyyM0FlYy9LfaPWQ== Received: by recvd-84b546689d-7ccxh with SMTP id recvd-84b546689d-7ccxh-1-675865B9-4B 2024-12-10 16:00:57.670964582 +0000 UTC m=+2226981.442243143 Received: from NDMzODY3MDE (unknown) by geopod-ismtpd-6 (SG) with HTTP id cwKffKqHTdSAT_ZffSwOiQ Tue, 10 Dec 2024 16:00:57.608 +0000 (UTC) Content-Type: multipart/alternative; boundary=49404a7d06c2c04fe8eafa57dbec6d26c3fc7b964c686c2cc2568098395f Date: Tue, 10 Dec 2024 16:00:58 +0000 (UTC) From: Connor Bearse at Social Pulse <[email protected]> Mime-Version: 1.0 Message-ID: <cwKffKqHTdSAT_ZffSwOiQ@geopod-ismtpd-6> Subject: Connor Bearse commented on Update X (Twitter) profile | Industrial Industries X-SG-EID: u001.mAWfClg48hDSF+5gVQ3DBbfE4Xv3U/0V+5NgVguUk5TSGyPlQuFtjpLtgBEubKVWG5e5j86mWZEA4KAR+AmThI1ocnzlMAoCqi6K2FoXMJBNkEsTC0N07NVv5z1ZyoS4U1VWqn+Pd1UrOeSojbTrt1bqT3WOUKJaWuRsI5CS3eYiu3+KRAYAJpvLJ0a7smZ/JJmf11znbgw25uMiv4l0tZaB5D4Bc0HtviaH7UrNxdFhq+lGxNdgNeBNPna9O5M9p+K/ySQdRhzVFFIwq0HJdw== X-SG-ID: u001.SdBcvi+Evd/bQef8eZF3BpTL9BgbK5wfSJMJGMsmprC2FYW2pDeJBq6FSWNHyLdmOt/PR76eAAi6/bEvSANRht5g+l/wqRl5cOHUWC63ZJ+Rpc7ZEDR2+TQFVYVPCQrebc5ecXlj76CcOq/r59PhlViCdg8NefanIjBvAv/VkgwguCub2yptk27n9K8cebkRepKFHTP0b93UQiYl1VhVkKCGMeYFeIjfC9jAm73hlPEX6NR9vLgmzSZOzVAc37rAgvuAzb2YWO6PF1huqVjaw3pmKcbmRBra3ZDq9m0/Chc= To: [email protected] X-Entity-ID: u001.oU36/G6hXnyGV9nfte87fA== List-Unsubscribe: <mailto:[email protected]?subject=43386701.5V_ty-0nebC4aXomk5uTIc428qESOuBiQ51yHXx8dW1oMDAwdTAwMGXuEVD-2CltC78xbuJHGFUNWHrO28zGBRmR_D76ARqmyJ87cLcacu5K2DlCFFT-Sls4V1zDiZJASyomFTX_HZg5dRbsXKCdrN-LmavS-L2l-sdrgJJu7m4uUSgjYs_CsA==.fuNjMF66vXvDm4e4PHLmw0vrtkJD-z3_aNz-pfQ8jKBoMDAwdTAwMJ5PR2K4bgFze-1TxVrV0BmERvzfR2YA57aDMiNUuw926ip3t0tJI3DV96pEWJ-FRUx7gL1TVcmiY-ZSstoIty1mWqub5JaDPHGvwfSgE3VjsiS-7BlkHujkJ24Rh_0R-WTQDO2c5gRhNprjcWX0hoeZ6e002jGhh7DLUgU3__L073aWfcnfG28n6jvPHWDmHC4GSAvbaqHPLrzDDmFLTpqhtnLUWZuMoiITjae1dWOzS1mabhK4hZyBIQ0HHtJKaZKT7K8-Q8sW0nRTSEBjo60GC0gCSoV85J-JzIzEsF_ifjtsLs8vYnlgWDUM-5fQGkgg9z39JxsSeDC4QG82O_v0WItKTxeelSjUPW6If9Cq12wpXmMQR1v6FyXjRtXWbL0NVU-6gUnTsB2URKCFHa3GSwMp8yfJMm2kCSPKUHBvzxmd2etQVog5GyoTEko_aA==>,<https://u43386701.ct.sendgrid.net/lu/unsubscribe?oc=u001.3Y3SLcKm0rpPojrYMaBH9KXBp7K5V4OL9ZjwGROvLFJatiNyronTh2d9FwU-nG9WkARGlvtx9Fnj7Bu_YCh7aFsqMGl5n93e1eT6w4eKBgEbdjtZ9stT7SYso6gXN_Hn7fD0y8tY1_1-RWgBACHWj7Cd35OX5dm7HHNBg6bWp2ss9Lqa6I0YZD1wLPniOm6jDNpLFNM6s31Lw-Zqhp_3fZ6CGDC34K5XuwHxPTBqBk4XzfZ2Wq7nMzo8Ib87bVaJzxIlYis1bX1REatm2--frjIf2UEccW_xFK3oVW9YccJpknxLkyvkKiXidsQFDtNrXGBrsa5T7PmB40vL4_2HznElD79VBln94sqpIv_vMgmQQm0MOPNEE-wH15ajBEajNviPaBLGB7qWi8BSQNSdjAE16FP4_TPCFqSXxX8k8cIVOVTZ-J9AGhhEnF37CvWIqn3hRGxDn-MPfg9MC4QG6Ijp-6_A5vrAFt6JlV3ZZsjxTlmm3YRbS13sQ9u9ZfoRpuyf47x5s7DDbGrQjRkHAEpH2N1Z2XzP2f_nQx46BmeeZsbeKofGAt6w0GxpUK-Mv-hDjfdc7WpPB6SOx3E3NyCVahRkQhte42warMlQla7WZC0itxRpik-CKZKIOTkgkMBbKOmMtMhOOG39JaVWtjcq4sY3ugmjX_ZN7JqxWq4C7eHgK8x0jJZYfyYc8z26hY-uze2Nn77AbhYeluRLw-uqrtJHKfUi7eDvdFJ6yAZYRDkimDcDn42T8xSd93zAEP7eLfgZIYusx-PYc6ux-tgcK7VgemLfayGgbM--JGNT8FF7M__Rjhojt30IOGceAB35leGKg4reqSfrZ7Rwtv3XwwiT16iceQfmOIhEaTlQcrc1L-KSxsfe5BMMHVBPN0FdyYbPOG2aBAkvP10Y-o2QJLYNvP520fX1R06-eLtjRNYeOVGRhKAKosCtEuyqR7hE-XUnga29sxfG26Fa6olnY3s6fLgZi9llbDt1ysHks_AYbfC3CtwH0MhGDCpZeg_8cDihldzWELlVNAb9xwYMpAq9DyNQ1HuyeGZ8xPg> List-Unsubscribe-Post: List-Unsubscribe=One-Click --49404a7d06c2c04fe8eafa57dbec6d26c3fc7b964c686c2cc2568098395f Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=us-ascii Mime-Version: 1.0 fdsa Hi Connor Bearse, There has been a new comment on a task in Industrial Industries's portal Connor Bearse said: fdsa Update X (Twitter) profile Open comment in portal ( https://u43386701.ct.sendgrid.net/ls/click?upn=3Du= 001.SHZ-2B-2BRqZuou75Af2DkpIzDdxgi7umGWj2fS-2B-2Fyo0YwaIagJ2M-2BCtzw8MRdSic= ZCAWUGgErVZ5xBH4IiYErzzMYHimLbJxfsFHoRkKxe7agg-3DWadH_NvGtqJ1gajN86wYjPiJZp= Jjzc-2FUamxWDm20zZH-2BJp1VXwJHPnm4EdGNcIs4kNk0UM0yqmfnMJ1XMM1Qy33mRqvro6eyE= OhpbgEdfiBW4iBymYQWIJjXqdmpsXLqe2-2BhLAV8x1d17v-2BLRUWjb5ZghvxSZX9pd8gtgGCY= Qhb-2B4-2ByC8nP8en7TWAecKolvPqClEqAkYkah88i-2B2pyIGUhrsYesGN-2BvcdYlE5sucDe= dpgT-2BQ8oeV7Wp8V4JmFDSLRKYnVSDu2-2BBmbxVXToaOlVNUoYRhNZEr4Q48WFDg08V6Ogxbv= 39490wFUC4ecHVlY6FHEULWX0t5MylZ-2FbIgz8rjO8digQieuKPzmu3KR3qGeqBnSf7jYnhuTl= ItL4iWr1b3QYLy1hf6KMA-2BIZ2xYVK4BE34N6oMkaSmdp-2F0TS6-2BIqfLxJQ5FpzJAEVW-2F= Tt15BVoS5t7vSjyaPiwZByu1TrmeyEQ3kD0FYGf8BhacLsqm19jDFyTq25nVEpFHuQ6-2F-2BO1= ) You got this email because you are a team member on Social Pulse's client p= ortal with access to account Industrial Industries. You can stop notifications like this by turning off "Task Updates" for this= account in your Sydnee settings by clicking here , or if you wish to never= receive emails from this service again click here to unsubscribe Unsubscribe From This List https://u43386701.ct.sendgrid.net/asm/unsubscrib= e/?user_id=3D43386701&data=3D12zF_CqOwcr7To1UuMfBthyTdki_rejkE9aIBYXl9ztoMD= AwdTAwMOJX0Ld3-ZjBtly3-BwvWqGnrql7GAe8aJib2HwUutnUFr1VDJmt6PTByf9S-KPIsuncl= kPA1P7lDWx87ZpRwXE3O6bCH4LUSKoW2QcPJRqHj8_Ddw6JtkKtsOhtTCQoYvInZR9NRugSKT2C= gpKLlOSfbL5zonAekFmmC1T497f4OREaYGDR7nZw4lvWMZvaVxsKDtZAoHLAWa4ynir9nl1FX7i= IUV2pjaTJYXMzf0jFFOJrjGd86auH4KFpS5sV2J_FMaJiNXXy3MwnVJO5wR1yz1g9J8egsIcJfp= YcG58PT57TLGSh3L-GXwVQjrh3NQycXF_TfyccgGhKFE2LG7IwmETVJknPlXPzYDa0n8_6ZSyLN= ilFJOSL54YPm8aE9bRhZ7owq5Uym9twzjN92LcENmPT8yrjKYyK0vG934qYckle3l3GRVd4-3pa= ib83fay1MTS9p3kivtiL3LdNpW1PMjdgzYBfUqCHk0t8UQwmYuuF0kKfi8nsFIcHndCx6zSBvVq= bLdcg9qbbA9wAXa7SJVn056JGp1XmP8fvmo5aFdgilP9jW024Ch63l4acYhn1o2VPv2SzebK-1D= F-UU271xqOdqLdc3-j_Wmn7lEOwStEDXWlz_zYq-pFhFbTLpJwQrQ4KLP4Ep4SKiSmdBY=3D | = Manage Email Preferences https://u43386701.ct.sendgrid.net/asm/?user_id=3D4= 3386701&data=3D5e0haswDyrbDk_Kv8ryDdHYnN04PVAFxQJruLMe7poVoMDAwdTAwMM3SL1iW= tgOUjzKJp_3GGU7uQri6rZeeo4bE73u_bJQfepHi3XSynfa8XUc2Iln4Uhnbl6pcN6u8wsWSrGp= p-lgqS8E6Gu8KHeT_O3K2bUZ58AY26CgOIO9SzgZU1va91gFg4ozcyaxy3g2AswJkyz2vkwSdSu= vgu6W8tmiXl69b9d2SZOTbov9g2m7pLkVp8eX7mNJ_Q0SRJtCM-ZSZY2L9EbsQs3BBcIopt90dj= AL-Ofe_I5SzcZJ_c4Dx1nRIbW1RcX1jJCor2iOIIIXZJGC5-KC4NcXwaj-95yMm2Yb04J89u0fW= 7YxieWVXKQxe-HLYwIfXsbKEwr3f0uMwizxvoi1lZ07gOEnyUFiyWMXOzS5cyUWcZrQMfOoN3oQ= liYCm-y58OZGmlVDDIiLGbdKNQPlf7D7_ExQi-OowC9iLGxcE7jx5he0cSeMfOrUHonf9-69tCb= 4ZHZlGlR0Q6RDj3Dw6QMhEhtoQsRYwip_Y6xPOmrBzqHqKgN6oM1UJcwy8vCG3k2r7fLz1delPO= P6pyR5r5uwDNlgz7aH3piKWp62llUtLexxljGpb50j-Nvqm9gnpup4uqe6P9w7ZLJpO1Nz4wh7I= jO1Izu5ZmBgJBRVcKIyIcXjF2bYNuczZPg=3D=3D --49404a7d06c2c04fe8eafa57dbec6d26c3fc7b964c686c2cc2568098395f Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=us-ascii Mime-Version: 1.0