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Understanding the task collaborator system
Understanding the task collaborator system
Connor Bearse avatar
Written by Connor Bearse
Updated this week

In Sydnee, tasks often involve more than one person—and our collaborator system makes it simple to keep the right people in the loop. Only those involved with a task get notified, so updates stay relevant and focused.

Collaborators are added automatically when someone is tagged or starts working on a task, but you can also add them manually anytime.

You can manage your own notification settings here, and your clients can do the same from their portal.

Want to see what your clients receive by default? Click here to review and update the default client notifications—they’ll see these settings until they make changes themselves.

👤 Assignee vs 👥 Collaborator: What’s the Difference?

  • Assignee: The main person responsible for the task. Assignees receive the most notifications—think updates, comments, status changes, and more.

  • Collaborator: Anyone else who’s been added to the task. Collaborators still get notified about key activity, but not quite as much as the assignee.

You can be one or the other—or both! And you can adjust your notification preferences for each role separately.

How Collaborators Work

  • When a client creates a task, your team is automatically added as collaborators, so you’re kept in the loop from the start.

  • You can manually add or remove collaborators at any time.

  • If anyone else on the team interacts with the task, but aren't a collaborator yet - they will get auto added.

  • You’ll see a “Join Task” or “Leave Task” button on each task. Clicking “Join Task” adds you as a collaborator. Clicking “Leave Task” removes you—so you won’t get any more notifications unless you’re also assigned.

🛠 Customizing Your Notifications

Use your notification preferences to decide:

  • What updates you want to hear about

  • Whether you prefer to get emails as a collaborator, an assignee, or both

  • Mute specific accounts

When Do Notifications Happen?

  • All notifications are sent in a single digest email once every five minutes

  • Tagging someone in a comment will send an email notification instantly

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